Developing quality healthcare software using quality function deployment: a case study based on Sultan Qaboos University Hospital

Development of software is one of the most expensive projects undertaken in practice. Traditionally, the rate of failure in software development projects is higher compared to other kinds of projects. This is partly due to the failure in determining software users’ requirements. By using Quality Fun...

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Main Authors:	Ahmed, Mohiuddin, Islam, Rafikul, Al-wahaibi, Salim Khloof
Format:	Article
Language:	English
Published:	Inderscience Enterprises Ltd. 2006
Subjects:	HF5001 Business. Business Administration
Online Access:	http://irep.iium.edu.my/27696/ http://irep.iium.edu.my/27696/ http://irep.iium.edu.my/27696/ http://irep.iium.edu.my/27696/1/QFD_in_software_quality2006.pdf

id	iium-27696
recordtype	eprints
spelling	iium-276962017-06-15T02:33:24Z http://irep.iium.edu.my/27696/ Developing quality healthcare software using quality function deployment: a case study based on Sultan Qaboos University Hospital Ahmed, Mohiuddin Islam, Rafikul Al-wahaibi, Salim Khloof HF5001 Business. Business Administration Development of software is one of the most expensive projects undertaken in practice. Traditionally, the rate of failure in software development projects is higher compared to other kinds of projects. This is partly due to the failure in determining software users’ requirements. By using Quality Function Deployment (QFD), this research focuses on identification and prioritization of users’ requirements in the context of developing quality health-care software system for Sultan Qaboos University Hospital (SQUH) in Oman. A total of 95 staff working at eight departments of SQUH were contacted and they were requested to provide their requirements in using hospital information systems. Analytic Hierarchy Process has been integrated with QFD for prioritizing those user requirements. Then, in consultation with a number of software engineers, a list consisting of 30 technical requirements was generated. These requirements are divided into seven categories and all of them are purported to satisfy the user requirements. At the end of QFD exercise, continuous mirror backup from ‘backup’ category, multi-level access from the ‘security and confidentiality’ category, and linkage to databases from ‘application’ category emerge as technical requirements that possess higher weights. These technical requirements should receive considerable attention at the time of designing the health-care software system for SQUH. Inderscience Enterprises Ltd. 2006 Article PeerReviewed application/pdf en http://irep.iium.edu.my/27696/1/QFD_in_software_quality2006.pdf Ahmed, Mohiuddin and Islam, Rafikul and Al-wahaibi, Salim Khloof (2006) Developing quality healthcare software using quality function deployment: a case study based on Sultan Qaboos University Hospital. International Journal of Business Information Systems, 1 (4). pp. 408-425. ISSN 1746-0972 E-ISSN 1746-0980 http://www.inderscience.com/info/inarticle.php?artid=8957 10.1504/IJBIS.2006.008957
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	HF5001 Business. Business Administration
spellingShingle	HF5001 Business. Business Administration Ahmed, Mohiuddin Islam, Rafikul Al-wahaibi, Salim Khloof Developing quality healthcare software using quality function deployment: a case study based on Sultan Qaboos University Hospital
description	Development of software is one of the most expensive projects undertaken in practice. Traditionally, the rate of failure in software development projects is higher compared to other kinds of projects. This is partly due to the failure in determining software users’ requirements. By using Quality Function Deployment (QFD), this research focuses on identification and prioritization of users’ requirements in the context of developing quality health-care software system for Sultan Qaboos University Hospital (SQUH) in Oman. A total of 95 staff working at eight departments of SQUH were contacted and they were requested to provide their requirements in using hospital information systems. Analytic Hierarchy Process has been integrated with QFD for prioritizing those user requirements. Then, in consultation with a number of software engineers, a list consisting of 30 technical requirements was generated. These requirements are divided into seven categories and all of them are purported to satisfy the user requirements. At the end of QFD exercise, continuous mirror backup from ‘backup’ category, multi-level access from the ‘security and confidentiality’ category, and linkage to databases from ‘application’ category emerge as technical requirements that possess higher weights. These technical requirements should receive considerable attention at the time of designing the health-care software system for SQUH.
format	Article
author	Ahmed, Mohiuddin Islam, Rafikul Al-wahaibi, Salim Khloof
author_facet	Ahmed, Mohiuddin Islam, Rafikul Al-wahaibi, Salim Khloof
author_sort	Ahmed, Mohiuddin
title	Developing quality healthcare software using quality function deployment: a case study based on Sultan Qaboos University Hospital
title_short	Developing quality healthcare software using quality function deployment: a case study based on Sultan Qaboos University Hospital
title_full	Developing quality healthcare software using quality function deployment: a case study based on Sultan Qaboos University Hospital
title_fullStr	Developing quality healthcare software using quality function deployment: a case study based on Sultan Qaboos University Hospital
title_full_unstemmed	Developing quality healthcare software using quality function deployment: a case study based on Sultan Qaboos University Hospital
title_sort	developing quality healthcare software using quality function deployment: a case study based on sultan qaboos university hospital
publisher	Inderscience Enterprises Ltd.
publishDate	2006
url	http://irep.iium.edu.my/27696/ http://irep.iium.edu.my/27696/ http://irep.iium.edu.my/27696/ http://irep.iium.edu.my/27696/1/QFD_in_software_quality2006.pdf
first_indexed	2023-09-18T20:41:03Z
last_indexed	2023-09-18T20:41:03Z
_version_	1777409367424892928

Developing quality healthcare software using quality function deployment: a case study based on Sultan Qaboos University Hospital

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