Do we need a public sector performance management framework?

The purpose of this paper is to discuss whether a performance management framework is necessary for public sector organisations in Malaysia. A three-phase research is being carried out on the practice of performance measurement in Malaysian central government. Preliminary findings were indicative...

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Main Author:	Abdullah, Nur Anisah
Format:	Conference or Workshop Item
Language:	English
Published:	2011
Subjects:	HF5001 Business. Business Administration
Online Access:	http://irep.iium.edu.my/2733/ http://irep.iium.edu.my/2733/ http://irep.iium.edu.my/2733/1/PMF_06092011.pdf

id	iium-2733
recordtype	eprints
spelling	iium-27332011-09-29T07:00:28Z http://irep.iium.edu.my/2733/ Do we need a public sector performance management framework? Abdullah, Nur Anisah HF5001 Business. Business Administration The purpose of this paper is to discuss whether a performance management framework is necessary for public sector organisations in Malaysia. A three-phase research is being carried out on the practice of performance measurement in Malaysian central government. Preliminary findings were indicative of the need for practitioner guidelines on performance measurement and management. A framework consisting of seven key elements for performance management is proposed with a view towards improvement. The proposed framework (Figure 2) informed by Nur Anisah (2008), explained by seven elements, illustrates performance measurement and management as an iterative process starting with (1) the setting of organisational goals and objectives and identification of key areas for monitoring. This is followed by (2) measurement activities being designed to track performance of key areas and (3) preparation of evidence for performance verification. The availability of this evidence enables (4) a process of performance review and decision-making. This review highlights performance issues managers can strategically use in staff communication to (5) drive improvements, and also help pull together evidence generated from measurement activities for (6) external reporting. Through the demonstration of successes, organisations (7) negotiate for target plans and funding. New target plans, budget plans or policy changes would almost always require some revision to existing set of goals and objectives (1) and so the cycle recommences. There are many exemplar frameworks for performance management. A quick deduction from this observation was that there was no ‘one-size-fits-all’ framework. Framework must be shaped and tailored to the needs of respective users. The needs of users were influenced by localised situational components, of which may include political, economical, social-cultural and technological factors as well as the nature of business they conduct. This gave rise to the question: Do we need a performance management framework for public organisations in Malaysia? 2011-06-22 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/2733/1/PMF_06092011.pdf Abdullah, Nur Anisah (2011) Do we need a public sector performance management framework? In: National Higher Education Symposium 2011: Corporate Strategy & Performance Management, 22-23 June 2011, Kuala Lumpur, Malaysia. (Unpublished) http://www.iium.edu.my/csqa/symposium2011
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	HF5001 Business. Business Administration
spellingShingle	HF5001 Business. Business Administration Abdullah, Nur Anisah Do we need a public sector performance management framework?
description	The purpose of this paper is to discuss whether a performance management framework is necessary for public sector organisations in Malaysia. A three-phase research is being carried out on the practice of performance measurement in Malaysian central government. Preliminary findings were indicative of the need for practitioner guidelines on performance measurement and management. A framework consisting of seven key elements for performance management is proposed with a view towards improvement. The proposed framework (Figure 2) informed by Nur Anisah (2008), explained by seven elements, illustrates performance measurement and management as an iterative process starting with (1) the setting of organisational goals and objectives and identification of key areas for monitoring. This is followed by (2) measurement activities being designed to track performance of key areas and (3) preparation of evidence for performance verification. The availability of this evidence enables (4) a process of performance review and decision-making. This review highlights performance issues managers can strategically use in staff communication to (5) drive improvements, and also help pull together evidence generated from measurement activities for (6) external reporting. Through the demonstration of successes, organisations (7) negotiate for target plans and funding. New target plans, budget plans or policy changes would almost always require some revision to existing set of goals and objectives (1) and so the cycle recommences. There are many exemplar frameworks for performance management. A quick deduction from this observation was that there was no ‘one-size-fits-all’ framework. Framework must be shaped and tailored to the needs of respective users. The needs of users were influenced by localised situational components, of which may include political, economical, social-cultural and technological factors as well as the nature of business they conduct. This gave rise to the question: Do we need a performance management framework for public organisations in Malaysia?
format	Conference or Workshop Item
author	Abdullah, Nur Anisah
author_facet	Abdullah, Nur Anisah
author_sort	Abdullah, Nur Anisah
title	Do we need a public sector performance management framework?
title_short	Do we need a public sector performance management framework?
title_full	Do we need a public sector performance management framework?
title_fullStr	Do we need a public sector performance management framework?
title_full_unstemmed	Do we need a public sector performance management framework?
title_sort	do we need a public sector performance management framework?
publishDate	2011
url	http://irep.iium.edu.my/2733/ http://irep.iium.edu.my/2733/ http://irep.iium.edu.my/2733/1/PMF_06092011.pdf
first_indexed	2023-09-18T20:10:21Z
last_indexed	2023-09-18T20:10:21Z
_version_	1777407435801100288

Do we need a public sector performance management framework?

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