Usability improvements for touch-screen mobile flight booking application: a case study

Smart phones have introduced great easiness in our daily life by mobile applications. Nowadays, it is possible to complete tasks on-the-go, without the need of computer. One of the facilities provided is the mechanism to buy flight tickets via mobile phones. However, in the development phase, often...

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Main Authors:	Gündüz, Feyza, Pathan, Al-Sakib Khan
Format:	Conference or Workshop Item
Language:	English
Published:	2012
Subjects:	QA75 Electronic computers. Computer science QA76 Computer software
Online Access:	http://irep.iium.edu.my/25974/ http://irep.iium.edu.my/25974/ http://irep.iium.edu.my/25974/1/ACSAT12-59_CAMERA.pdf

id	iium-25974
recordtype	eprints
spelling	iium-259742012-12-17T07:17:15Z http://irep.iium.edu.my/25974/ Usability improvements for touch-screen mobile flight booking application: a case study Gündüz, Feyza Pathan, Al-Sakib Khan QA75 Electronic computers. Computer science QA76 Computer software Smart phones have introduced great easiness in our daily life by mobile applications. Nowadays, it is possible to complete tasks on-the-go, without the need of computer. One of the facilities provided is the mechanism to buy flight tickets via mobile phones. However, in the development phase, often poor consideration of end-users’ usability requirements leads to underutilization of such facility, thus decreasing potential profit of companies. The purpose of this work is to investigate usability problems for mobile flight booking applications on touch-screen phones and suggest solutions. Main expectations of users are presented from HCI (Human Computer Interaction) perspective and discussed through a case study. Questionnaire and interview methods were used for collecting data. Paper prototype has also been utilized to verify users' expectations of mobile flight booking more accurately. Results reveal that the users are very much concerned with the easiness and the lucidness of functions. Usability is a highly considerable subject for users to prefer a mobile flight booking application over booking tickets via online/ or agencies. 2012 Conference or Workshop Item NonPeerReviewed application/pdf en http://irep.iium.edu.my/25974/1/ACSAT12-59_CAMERA.pdf Gündüz, Feyza and Pathan, Al-Sakib Khan (2012) Usability improvements for touch-screen mobile flight booking application: a case study. In: International Conference on Advanced Computer Science Applications and Technologies (ACSAT2012), 26-28 November 2012, Kuala Lumpur, Malaysia. (In Press) http://www.acsat.co.uk/
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	QA75 Electronic computers. Computer science QA76 Computer software
spellingShingle	QA75 Electronic computers. Computer science QA76 Computer software Gündüz, Feyza Pathan, Al-Sakib Khan Usability improvements for touch-screen mobile flight booking application: a case study
description	Smart phones have introduced great easiness in our daily life by mobile applications. Nowadays, it is possible to complete tasks on-the-go, without the need of computer. One of the facilities provided is the mechanism to buy flight tickets via mobile phones. However, in the development phase, often poor consideration of end-users’ usability requirements leads to underutilization of such facility, thus decreasing potential profit of companies. The purpose of this work is to investigate usability problems for mobile flight booking applications on touch-screen phones and suggest solutions. Main expectations of users are presented from HCI (Human Computer Interaction) perspective and discussed through a case study. Questionnaire and interview methods were used for collecting data. Paper prototype has also been utilized to verify users' expectations of mobile flight booking more accurately. Results reveal that the users are very much concerned with the easiness and the lucidness of functions. Usability is a highly considerable subject for users to prefer a mobile flight booking application over booking tickets via online/ or agencies.
format	Conference or Workshop Item
author	Gündüz, Feyza Pathan, Al-Sakib Khan
author_facet	Gündüz, Feyza Pathan, Al-Sakib Khan
author_sort	Gündüz, Feyza
title	Usability improvements for touch-screen mobile flight booking application: a case study
title_short	Usability improvements for touch-screen mobile flight booking application: a case study
title_full	Usability improvements for touch-screen mobile flight booking application: a case study
title_fullStr	Usability improvements for touch-screen mobile flight booking application: a case study
title_full_unstemmed	Usability improvements for touch-screen mobile flight booking application: a case study
title_sort	usability improvements for touch-screen mobile flight booking application: a case study
publishDate	2012
url	http://irep.iium.edu.my/25974/ http://irep.iium.edu.my/25974/ http://irep.iium.edu.my/25974/1/ACSAT12-59_CAMERA.pdf
first_indexed	2023-09-18T20:38:44Z
last_indexed	2023-09-18T20:38:44Z
_version_	1777409221523931136

Usability improvements for touch-screen mobile flight booking application: a case study

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