Students' satisfactions towards library service quality at a local higher learning institution
A brief study on student satisfaction towards library service quality in one of the local higher learning institutions. Using the SERVQUAL framework, the study tried to examine the service quality gap based on five factors namely tangibles, reliability, responsiveness, assurance and empathy. Further...
| Main Authors: | , |
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| Format: | Book Chapter |
| Language: | English |
| Published: |
IIUM Press
2011
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/25602/ http://irep.iium.edu.my/25602/ http://irep.iium.edu.my/25602/1/Chapter_9.pdf |