Students' satisfaction toward service quality in Admission and Records Department, Center for Foundation Studies, International Islamic University Malaysia
A brief study on customer satisfaction and service quality in A&R department of IIUM foundation studies. Using the SERVQUAL framework, the study seeks to answer three research questions. Recommendation for further and future research were also suggested.
| Main Authors: | , |
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| Format: | Book Chapter |
| Language: | English |
| Published: |
IIUM Press
2011
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/25601/ http://irep.iium.edu.my/25601/ http://irep.iium.edu.my/25601/1/Chapter_8.pdf |