Students' satisfaction toward service quality in Admission and Records Department, Center for Foundation Studies, International Islamic University Malaysia

Students' satisfaction toward service quality in Admission and Records Department, Center for Foundation Studies, International Islamic University Malaysia

A brief study on customer satisfaction and service quality in A&R department of IIUM foundation studies. Using the SERVQUAL framework, the study seeks to answer three research questions. Recommendation for further and future research were also suggested.

Bibliographic Details
Main Authors: Raja Alias, Raja Noor Ashikin, Mohd Ali, Hairuddin
Format: Book Chapter
Language:English
Published: IIUM Press 2011
Subjects:
LB2300 Higher Education
Online Access:http://irep.iium.edu.my/25601/
http://irep.iium.edu.my/25601/
http://irep.iium.edu.my/25601/1/Chapter_8.pdf
id iium-25601
recordtype eprints
spelling iium-256012012-08-28T06:37:08Z http://irep.iium.edu.my/25601/ Students' satisfaction toward service quality in Admission and Records Department, Center for Foundation Studies, International Islamic University Malaysia Raja Alias, Raja Noor Ashikin Mohd Ali, Hairuddin LB2300 Higher Education A brief study on customer satisfaction and service quality in A&R department of IIUM foundation studies. Using the SERVQUAL framework, the study seeks to answer three research questions. Recommendation for further and future research were also suggested. IIUM Press 2011 Book Chapter PeerReviewed application/pdf en http://irep.iium.edu.my/25601/1/Chapter_8.pdf Raja Alias, Raja Noor Ashikin and Mohd Ali, Hairuddin (2011) Students' satisfaction toward service quality in Admission and Records Department, Center for Foundation Studies, International Islamic University Malaysia. In: Quality educational management. IIUM Press, Kuala Lumpur, pp. 99-118. ISBN 9789674180126 http://rms.research.iium.edu.my/bookstore/default.aspx
repository_type Digital Repository
institution_category Local University
institution International Islamic University Malaysia
building IIUM Repository
collection Online Access
language English
topic LB2300 Higher Education
spellingShingle LB2300 Higher Education
Raja Alias, Raja Noor Ashikin
Mohd Ali, Hairuddin
Students' satisfaction toward service quality in Admission and Records Department, Center for Foundation Studies, International Islamic University Malaysia
description A brief study on customer satisfaction and service quality in A&R department of IIUM foundation studies. Using the SERVQUAL framework, the study seeks to answer three research questions. Recommendation for further and future research were also suggested.
format Book Chapter
author Raja Alias, Raja Noor Ashikin
Mohd Ali, Hairuddin
author_facet Raja Alias, Raja Noor Ashikin
Mohd Ali, Hairuddin
author_sort Raja Alias, Raja Noor Ashikin
title Students' satisfaction toward service quality in Admission and Records Department, Center for Foundation Studies, International Islamic University Malaysia
title_short Students' satisfaction toward service quality in Admission and Records Department, Center for Foundation Studies, International Islamic University Malaysia
title_full Students' satisfaction toward service quality in Admission and Records Department, Center for Foundation Studies, International Islamic University Malaysia
title_fullStr Students' satisfaction toward service quality in Admission and Records Department, Center for Foundation Studies, International Islamic University Malaysia
title_full_unstemmed Students' satisfaction toward service quality in Admission and Records Department, Center for Foundation Studies, International Islamic University Malaysia
title_sort students' satisfaction toward service quality in admission and records department, center for foundation studies, international islamic university malaysia
publisher IIUM Press
publishDate 2011
url http://irep.iium.edu.my/25601/
http://irep.iium.edu.my/25601/
http://irep.iium.edu.my/25601/1/Chapter_8.pdf
first_indexed 2023-09-18T20:38:09Z
last_indexed 2023-09-18T20:38:09Z
_version_ 1777409185081720832

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