Islamic banking service quality and withdrawal risk: the Indonesian experience

This paper aims first to evaluate the service quality of Islamic banking and second to explore the withdrawal behavior of Islamic banking depositors based on their evaluation towards its service quality in the context of Indonesia. Islamic banking service quality. Next, we use central tendency measu...

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Main Author:	Abduh, Muhamad
Format:	Article
Language:	English
Published:	Hamdan Bin Mohammed e-University (HBMeU) 2011
Subjects:	BP173.75 Islam and economics HF5410 Marketing. Distribution of products HG1501 Banking
Online Access:	http://irep.iium.edu.my/23695/ http://irep.iium.edu.my/23695/ http://irep.iium.edu.my/23695/1/Article_207%5B1%5D.pdf

id	iium-23695
recordtype	eprints
spelling	iium-236952014-02-06T06:17:33Z http://irep.iium.edu.my/23695/ Islamic banking service quality and withdrawal risk: the Indonesian experience Abduh, Muhamad BP173.75 Islam and economics HF5410 Marketing. Distribution of products HG1501 Banking This paper aims first to evaluate the service quality of Islamic banking and second to explore the withdrawal behavior of Islamic banking depositors based on their evaluation towards its service quality in the context of Indonesia. Islamic banking service quality. Next, we use central tendency measurement to extract the information of depositors’ withdrawal behavior towards those dimensions. Afterwards, the importance and performance analysis (IPA) was employed to evaluate the level of Indonesian Islamic banking service quality. Hamdan Bin Mohammed e-University (HBMeU) 2011-09 Article PeerReviewed application/pdf en http://irep.iium.edu.my/23695/1/Article_207%5B1%5D.pdf Abduh, Muhamad (2011) Islamic banking service quality and withdrawal risk: the Indonesian experience. International Journal of Excellence in Islamic Banking and Finance, 1 (2). pp. 1-15. ISSN 2220-8291 http://journals.hbmeu.ae/Pages/Journal/?JID=8&S=3
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	BP173.75 Islam and economics HF5410 Marketing. Distribution of products HG1501 Banking
spellingShingle	BP173.75 Islam and economics HF5410 Marketing. Distribution of products HG1501 Banking Abduh, Muhamad Islamic banking service quality and withdrawal risk: the Indonesian experience
description	This paper aims first to evaluate the service quality of Islamic banking and second to explore the withdrawal behavior of Islamic banking depositors based on their evaluation towards its service quality in the context of Indonesia. Islamic banking service quality. Next, we use central tendency measurement to extract the information of depositors’ withdrawal behavior towards those dimensions. Afterwards, the importance and performance analysis (IPA) was employed to evaluate the level of Indonesian Islamic banking service quality.
format	Article
author	Abduh, Muhamad
author_facet	Abduh, Muhamad
author_sort	Abduh, Muhamad
title	Islamic banking service quality and withdrawal risk: the Indonesian experience
title_short	Islamic banking service quality and withdrawal risk: the Indonesian experience
title_full	Islamic banking service quality and withdrawal risk: the Indonesian experience
title_fullStr	Islamic banking service quality and withdrawal risk: the Indonesian experience
title_full_unstemmed	Islamic banking service quality and withdrawal risk: the Indonesian experience
title_sort	islamic banking service quality and withdrawal risk: the indonesian experience
publisher	Hamdan Bin Mohammed e-University (HBMeU)
publishDate	2011
url	http://irep.iium.edu.my/23695/ http://irep.iium.edu.my/23695/ http://irep.iium.edu.my/23695/1/Article_207%5B1%5D.pdf
first_indexed	2023-09-18T20:35:49Z
last_indexed	2023-09-18T20:35:49Z
_version_	1777409038588313600

Islamic banking service quality and withdrawal risk: the Indonesian experience

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