Services quality: Implications for Management in Higher Education from the perspective of the disable

Recent societal changes and recognition of the importance of having good quality services in higher education have pushed the issues to the top of the research agenda within higher education sectors. The notion of the incompatibility of service quality and higher education is changing fast in Malays...

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Main Authors:	Hamedon, Siti Rohimi, Nik Idris, Nik Ruzni, Abdullah, Nur Anisah, Saad, Nurulwahida
Format:	Conference or Workshop Item
Language:	English
Published:	2012
Subjects:	LB2300 Higher Education
Online Access:	http://irep.iium.edu.my/22988/ http://irep.iium.edu.my/22988/1/SENT_POSTER.pdf

id	iium-22988
recordtype	eprints
spelling	iium-229882013-03-21T08:01:29Z http://irep.iium.edu.my/22988/ Services quality: Implications for Management in Higher Education from the perspective of the disable Hamedon, Siti Rohimi Nik Idris, Nik Ruzni Abdullah, Nur Anisah Saad, Nurulwahida LB2300 Higher Education Recent societal changes and recognition of the importance of having good quality services in higher education have pushed the issues to the top of the research agenda within higher education sectors. The notion of the incompatibility of service quality and higher education is changing fast in Malaysia. Stakeholders are becoming more discriminating in selecting institution of higher learning. A group of stakeholders are students with different abilities. Their perceptions of services quality are different so as to meet their different needs. This paper examines the perception of on services quality. The focus is on academic services quality and facilities services quality. Data was collected via Focus Group Discussions. Interview transcripts were analyzed by Thematic analysis Method. In this paper the author identifies potential list of areas for improvement surrounding management processes at various levels to support policy review and development in higher education institution. 2012 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/22988/1/SENT_POSTER.pdf Hamedon, Siti Rohimi and Nik Idris, Nik Ruzni and Abdullah, Nur Anisah and Saad, Nurulwahida (2012) Services quality: Implications for Management in Higher Education from the perspective of the disable. In: IRIIE2012, 20-21 February 2012, CAC IIUM. (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	LB2300 Higher Education
spellingShingle	LB2300 Higher Education Hamedon, Siti Rohimi Nik Idris, Nik Ruzni Abdullah, Nur Anisah Saad, Nurulwahida Services quality: Implications for Management in Higher Education from the perspective of the disable
description	Recent societal changes and recognition of the importance of having good quality services in higher education have pushed the issues to the top of the research agenda within higher education sectors. The notion of the incompatibility of service quality and higher education is changing fast in Malaysia. Stakeholders are becoming more discriminating in selecting institution of higher learning. A group of stakeholders are students with different abilities. Their perceptions of services quality are different so as to meet their different needs. This paper examines the perception of on services quality. The focus is on academic services quality and facilities services quality. Data was collected via Focus Group Discussions. Interview transcripts were analyzed by Thematic analysis Method. In this paper the author identifies potential list of areas for improvement surrounding management processes at various levels to support policy review and development in higher education institution.
format	Conference or Workshop Item
author	Hamedon, Siti Rohimi Nik Idris, Nik Ruzni Abdullah, Nur Anisah Saad, Nurulwahida
author_facet	Hamedon, Siti Rohimi Nik Idris, Nik Ruzni Abdullah, Nur Anisah Saad, Nurulwahida
author_sort	Hamedon, Siti Rohimi
title	Services quality: Implications for Management in Higher Education from the perspective of the disable
title_short	Services quality: Implications for Management in Higher Education from the perspective of the disable
title_full	Services quality: Implications for Management in Higher Education from the perspective of the disable
title_fullStr	Services quality: Implications for Management in Higher Education from the perspective of the disable
title_full_unstemmed	Services quality: Implications for Management in Higher Education from the perspective of the disable
title_sort	services quality: implications for management in higher education from the perspective of the disable
publishDate	2012
url	http://irep.iium.edu.my/22988/ http://irep.iium.edu.my/22988/1/SENT_POSTER.pdf
first_indexed	2023-09-18T20:34:52Z
last_indexed	2023-09-18T20:34:52Z
_version_	1777408978763907072

Services quality: Implications for Management in Higher Education from the perspective of the disable

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