Problems in implementation of ISO 9001 quality management system among Malaysian contractors

The government of Malaysia strongly encourages the Malaysian contractors to obtain ISO 9001 certification. The certification is to produce contractors that practice standards that are recognized not only in Malaysia but also abroad. However, the number of ISO 9001 certified contractors in Malaysia i...

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Main Authors:	Tan, Chin Keng, Yeoh, Kah Ching
Format:	Conference or Workshop Item
Language:	English
Published:	2010
Subjects:	HD28 Management. Industrial Management
Online Access:	http://irep.iium.edu.my/2022/ http://irep.iium.edu.my/2022/ http://irep.iium.edu.my/2022/1/IBBC2010Paper026A%28TanChinKeng%29.pdf

id	iium-2022
recordtype	eprints
spelling	iium-20222016-02-15T00:54:44Z http://irep.iium.edu.my/2022/ Problems in implementation of ISO 9001 quality management system among Malaysian contractors Tan, Chin Keng Yeoh, Kah Ching HD28 Management. Industrial Management The government of Malaysia strongly encourages the Malaysian contractors to obtain ISO 9001 certification. The certification is to produce contractors that practice standards that are recognized not only in Malaysia but also abroad. However, the number of ISO 9001 certified contractors in Malaysia is very low if compared with the total number of contractors in the country. The objectives of this research are to determine the human-related problems associated with the implementation of ISO 9001 quality management system based on the perceptions of the ISO 9001 certified contractors and propose solutions for those problems. A questionnaire survey was conducted to achieve the research objectives. Samples for the survey were drawn from the list of ISO 9001 certified contractors in Malaysia. A total of forty-four (14.47% from the total questionnaire sent) responses received. The major human-related problems identified from the results a questionnaire survey are staff’s lack of experience to exercise the system, lack of commitment of staff, and lack of initiative among staff. It is suggested that in order to enhance the experience of staff for the ISO 9001 quality management system, appropriate training courses to be provided to the relevant staff. In addition to that, the organizations should recruit more staff which are capable and experience on ISO 9001 quality management system. As for the problems of lack of commitment and initiative among staff towards the implementation of the quality management system, it is recommended that quality culture should be inculcated in construction organizations and positive enhancement such as rewarding staff for their good performance and compliance to the ISO 9001 quality management system should be taken. 2010-12-13 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/2022/1/IBBC2010Paper026A%28TanChinKeng%29.pdf Tan, Chin Keng and Yeoh, Kah Ching (2010) Problems in implementation of ISO 9001 quality management system among Malaysian contractors. In: 4th International Borneo Business Conference 2010, 13-15 December 2010, Miri, Sarawak. http://www.feb.unimas.my/ibbc2010/info.html
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	HD28 Management. Industrial Management
spellingShingle	HD28 Management. Industrial Management Tan, Chin Keng Yeoh, Kah Ching Problems in implementation of ISO 9001 quality management system among Malaysian contractors
description	The government of Malaysia strongly encourages the Malaysian contractors to obtain ISO 9001 certification. The certification is to produce contractors that practice standards that are recognized not only in Malaysia but also abroad. However, the number of ISO 9001 certified contractors in Malaysia is very low if compared with the total number of contractors in the country. The objectives of this research are to determine the human-related problems associated with the implementation of ISO 9001 quality management system based on the perceptions of the ISO 9001 certified contractors and propose solutions for those problems. A questionnaire survey was conducted to achieve the research objectives. Samples for the survey were drawn from the list of ISO 9001 certified contractors in Malaysia. A total of forty-four (14.47% from the total questionnaire sent) responses received. The major human-related problems identified from the results a questionnaire survey are staff’s lack of experience to exercise the system, lack of commitment of staff, and lack of initiative among staff. It is suggested that in order to enhance the experience of staff for the ISO 9001 quality management system, appropriate training courses to be provided to the relevant staff. In addition to that, the organizations should recruit more staff which are capable and experience on ISO 9001 quality management system. As for the problems of lack of commitment and initiative among staff towards the implementation of the quality management system, it is recommended that quality culture should be inculcated in construction organizations and positive enhancement such as rewarding staff for their good performance and compliance to the ISO 9001 quality management system should be taken.
format	Conference or Workshop Item
author	Tan, Chin Keng Yeoh, Kah Ching
author_facet	Tan, Chin Keng Yeoh, Kah Ching
author_sort	Tan, Chin Keng
title	Problems in implementation of ISO 9001 quality management system among Malaysian contractors
title_short	Problems in implementation of ISO 9001 quality management system among Malaysian contractors
title_full	Problems in implementation of ISO 9001 quality management system among Malaysian contractors
title_fullStr	Problems in implementation of ISO 9001 quality management system among Malaysian contractors
title_full_unstemmed	Problems in implementation of ISO 9001 quality management system among Malaysian contractors
title_sort	problems in implementation of iso 9001 quality management system among malaysian contractors
publishDate	2010
url	http://irep.iium.edu.my/2022/ http://irep.iium.edu.my/2022/ http://irep.iium.edu.my/2022/1/IBBC2010Paper026A%28TanChinKeng%29.pdf
first_indexed	2023-09-18T20:09:33Z
last_indexed	2023-09-18T20:09:33Z
_version_	1777407385271271424

Problems in implementation of ISO 9001 quality management system among Malaysian contractors

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