Quality management in Malaysian public health care

Purpose – The main aim of the study is to provide an empirical analysis of quality management practice among Malaysian Ministry of Health hospital employees, ranging from medical specialists to health attendants. Design/methodology/approach – Self-administered questionnaires collected data and cl...

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Main Author:	Abd. Manaf, Noor Hazilah
Format:	Article
Language:	English
Published:	Emerald Management Review 2005
Subjects:	H Social Sciences (General) HD28 Management. Industrial Management RA0421 Public health. Hygiene. Preventive Medicine
Online Access:	http://irep.iium.edu.my/1269/ http://irep.iium.edu.my/1269/ http://irep.iium.edu.my/1269/1/Quality_management.pdf

id	iium-1269
recordtype	eprints
spelling	iium-12692017-08-01T08:22:45Z http://irep.iium.edu.my/1269/ Quality management in Malaysian public health care Abd. Manaf, Noor Hazilah H Social Sciences (General) HD28 Management. Industrial Management RA0421 Public health. Hygiene. Preventive Medicine Purpose – The main aim of the study is to provide an empirical analysis of quality management practice among Malaysian Ministry of Health hospital employees, ranging from medical specialists to health attendants. Design/methodology/approach – Self-administered questionnaires collected data and cluster sampling used to select hospitals, while stratified random sampling selected employee respondents. The research was limited to peninsular Malaysian public health care. Findings – A total of 23 public hospitals participated in the survey, including the National Referral Centre, which is based in Hospital Kuala Lumpur. Eight quality management practices were identified in Malaysian public hospitals: continuous improvement, strategic planning, quality assurance, teamwork, leadership and management commitment, employee involvement and training, management by fact, and supplier partnership. Support for quality management was found to be lowest among the physicians. Originality/value – The article fills a lacuna in the health care quality management empirical research literature. The main recommendation is for the Malaysian Ministry of Health to garner physicians’ support in its quality endeavours. Emerald Management Review 2005 Article PeerReviewed application/pdf en http://irep.iium.edu.my/1269/1/Quality_management.pdf Abd. Manaf, Noor Hazilah (2005) Quality management in Malaysian public health care. International Journal of Health Care Quality Assurance, 18 (2). pp. 204-216. ISSN 0952-6862 http://www.emeraldinsight.com/index.htm
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	H Social Sciences (General) HD28 Management. Industrial Management RA0421 Public health. Hygiene. Preventive Medicine
spellingShingle	H Social Sciences (General) HD28 Management. Industrial Management RA0421 Public health. Hygiene. Preventive Medicine Abd. Manaf, Noor Hazilah Quality management in Malaysian public health care
description	Purpose – The main aim of the study is to provide an empirical analysis of quality management practice among Malaysian Ministry of Health hospital employees, ranging from medical specialists to health attendants. Design/methodology/approach – Self-administered questionnaires collected data and cluster sampling used to select hospitals, while stratified random sampling selected employee respondents. The research was limited to peninsular Malaysian public health care. Findings – A total of 23 public hospitals participated in the survey, including the National Referral Centre, which is based in Hospital Kuala Lumpur. Eight quality management practices were identified in Malaysian public hospitals: continuous improvement, strategic planning, quality assurance, teamwork, leadership and management commitment, employee involvement and training, management by fact, and supplier partnership. Support for quality management was found to be lowest among the physicians. Originality/value – The article fills a lacuna in the health care quality management empirical research literature. The main recommendation is for the Malaysian Ministry of Health to garner physicians’ support in its quality endeavours.
format	Article
author	Abd. Manaf, Noor Hazilah
author_facet	Abd. Manaf, Noor Hazilah
author_sort	Abd. Manaf, Noor Hazilah
title	Quality management in Malaysian public health care
title_short	Quality management in Malaysian public health care
title_full	Quality management in Malaysian public health care
title_fullStr	Quality management in Malaysian public health care
title_full_unstemmed	Quality management in Malaysian public health care
title_sort	quality management in malaysian public health care
publisher	Emerald Management Review
publishDate	2005
url	http://irep.iium.edu.my/1269/ http://irep.iium.edu.my/1269/ http://irep.iium.edu.my/1269/1/Quality_management.pdf
first_indexed	2023-09-18T20:08:31Z
last_indexed	2023-09-18T20:08:31Z
_version_	1777407320284725248

Quality management in Malaysian public health care

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