The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

Bibliographic Details
Main Author: Michelli
Format: Book
Language:English
Published: New York McGraw-Hill c2008
Subjects:
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041 |a eng 
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020 0 0 |a 0071548335 (hbk) 
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100 1 0 |a Michelli  |h Joseph A.  |y 1960 
245 1 4 |a The new gold standard  |b 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company  |c Joseph A. Michelli 
260 0 0 |a New York  |b McGraw-Hill  |c c2008 
300 |a xvi, 284 p.  |b ill. (some col.)  |c 23 cm 
504 0 0 |a Includes bibliographical references (p. 265-271) and index 
610 0 0 |a Ritz-Carlton Hotels (Firm)  |x Management  |x Case studies 
650 0 0 |a Corporate culture 
650 0 0 |a Total quality management 
650 0 0 |a Leadership 
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