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| 001 |
0000114254 |
| 005 |
20090721090000.0 |
| 040 |
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|a mod
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| 041 |
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|a eng
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| 020 |
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|a 0029110459
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| 090 |
0 |
0 |
|a 658.8
|b GAL
|c 1994
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| 100 |
1 |
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|a Gale, Bradley T.
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| 245 |
1 |
0 |
|a Managing customer value
|b creating quality and service that customer can see
|c Bradley T. Gale, Robert Chapman Wood
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| 260 |
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|a New York
|b The Free Press
|c 1994
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| 300 |
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|a xxii,424p.
|b ill.
|c 23.5cm
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| 500 |
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|a Includes bibliographical references and indexes
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| 650 |
0 |
0 |
|a Consumer satisfaction
|x Evaluation
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| 650 |
0 |
0 |
|a Marketing
|x Management
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| 650 |
0 |
0 |
|a Quality of products
|x Evaluation
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| 700 |
1 |
|
|a Wood, Robert Chapman
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| 852 |
0 |
0 |
|a 01
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| 999 |
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|a 4000000068
|b KD Pelandok
|d BOOKS
|e Umum
|f KD PELANDOK
|j AVAILABLE
|q GOOD CONDITION
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| 999 |
|
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|a B000000479
|b SPPTD
|d BOOKS
|e Umum
|f SPPTD
|j AVAILABLE
|q GOOD CONDITION
|