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| LEADER |
00699cam a2200229 a 4500 |
| 001 |
0000105480 |
| 005 |
20090721090000.0 |
| 040 |
|
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|a mod
|
| 041 |
|
|
|a eng
|
| 020 |
0 |
0 |
|a 013189630x
|
| 090 |
0 |
0 |
|a 658.812
|b SCA
|c 1994
|
| 100 |
1 |
0 |
|a Hinton, Tom
|
| 245 |
1 |
0 |
|a Customer-focused quality
|b what to do on Monday morning
|c Tom Hinton, Wini Schaeffer
|
| 260 |
0 |
0 |
|a New Jersey
|b Prentice-Hall
|c 1994
|
| 300 |
0 |
0 |
|a xiii, 237p.
|b ill.
|c 25cm
|
| 500 |
0 |
0 |
|a Includes index
|
| 650 |
0 |
0 |
|a Total quality management
|
| 650 |
0 |
0 |
|a Consumer satisfaction
|
| 650 |
0 |
0 |
|a Customer service
|x Quality control
|
| 700 |
1 |
0 |
|a Schaeffer, Wini
|
| 852 |
0 |
0 |
|a 01
|
| 999 |
|
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|a 4000000081
|b KD Pelandok
|d BOOKS
|e Umum
|f KD PELANDOK
|j AVAILABLE
|q GOOD CONDITION
|