APA (7th ed.) Citation

Markert. (2007). You can't win a fight with your client: And 49 other rules for providing great service. Harper Collins.

Chicago Style (17th ed.) Citation

Markert. You Can't Win a Fight with Your Client: And 49 Other Rules for Providing Great Service. New York: Harper Collins, 2007.

MLA (8th ed.) Citation

Markert. You Can't Win a Fight with Your Client: And 49 Other Rules for Providing Great Service. Harper Collins, 2007.