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|a mod
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| 041 |
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|a eng
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| 020 |
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|a 0071446370
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|a 0071446524
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|a 303.69
|b CRU
|e 2005
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| 245 |
1 |
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|a Crucial confrontations
|b tools for resolving broken promises, violated expectations, and bad behavior
|c Kerry Patterson ... [et al.]
|
| 260 |
0 |
0 |
|a New York
|b McGraw-Hill
|c 2005
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| 300 |
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|a xviii, 284 p.
|b ill.
|c 23 cm
|
| 504 |
0 |
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|a Includes bibliographical references (p. 271-272) and index
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| 650 |
0 |
0 |
|a Communication in management
|
| 650 |
0 |
0 |
|a Interpersonal confrontation
|
| 650 |
0 |
0 |
|a Interpersonal communication
|
| 650 |
0 |
0 |
|a Interpersonal relations
|
| 700 |
1 |
1 |
|a Patterson
|h Kerry
|y 1946-
|
| 999 |
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|a 0273202
|b PUSWATAN
|d BOOKS
|e Umum
|f PUSWATAN
|j AVAILABLE
|q GOOD CONDITION
|