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|a Niven
|h Paul R.
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|a Balanced scorecard step-by-step for government and nonprofit agencies
|c Paul R. Niven.
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|a New Jersey
|b Wiley
|c 2003
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|a xiv, 305 p.
|b ill.
|c 24 cm
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|a Total quality management in government
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|x Evaluation
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|a Organizational
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