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| LEADER |
00650cam a2200205 a 4500 |
| 001 |
0000086099 |
| 005 |
20070803090000.0 |
| 040 |
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|a mod
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| 041 |
|
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|a eng
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| 020 |
0 |
0 |
|a 817929014X
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| 090 |
0 |
0 |
|a 658.812
|b WOO
|e 2002
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| 100 |
1 |
0 |
|a Woodruf
|h R
|
| 245 |
1 |
0 |
|a Understanding your customer
|b opportunities, need, values & satisfaction
|c R. Woodruf, S.F. Gardial
|
| 260 |
0 |
0 |
|a New Delhi
|b Infinity Books
|c 2002
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| 300 |
0 |
0 |
|a xvii, 338 p.
|c 21 cm
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| 500 |
0 |
0 |
|a Includes bibliographical references and index
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| 650 |
0 |
0 |
|a Customer service
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| 650 |
0 |
0 |
|a Customer satisfaction
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| 700 |
1 |
1 |
|a Gardial
|h S.F
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| 999 |
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|a 0254684
|b PULNORD
|d BOOKS
|e Umum
|f PULNORD
|j AVAILABLE
|q GOOD CONDITION
|