|
|
|
|
| LEADER |
00655cam a2200193 a 4500 |
| 001 |
0000085725 |
| 005 |
20070628090000.0 |
| 040 |
|
|
|a mod
|
| 041 |
|
|
|a eng
|
| 020 |
0 |
0 |
|a 9780273707929
|
| 090 |
0 |
0 |
|a 658.812
|b HEP
|e 2006
|
| 100 |
1 |
0 |
|a Heppell
|h Michael
|
| 245 |
1 |
0 |
|a Five star service one star budget
|b how to create magic moments for your customers that get you noticed, remembered and referred
|c Michael Heppell
|
| 260 |
0 |
0 |
|a England
|b Pearson
|c 2006
|
| 300 |
0 |
0 |
|a ix, 128 p.
|b ill.
|c 23 cm
|
| 650 |
0 |
0 |
|a Consumer satisfaction
|
| 650 |
0 |
0 |
|a Customer servicesxManagement
|
| 852 |
0 |
0 |
|a 01
|
| 999 |
|
|
|a 0254641
|b KEMENTAH
|d BOOKS
|e Umum
|f Perpustakaan KEMENTAH
|j AVAILABLE
|q GOOD CONDITION
|