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00692cam a2200205 a 4500 |
| 001 |
0000085313 |
| 005 |
20070704090000.0 |
| 040 |
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|a mod
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| 041 |
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|a eng
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| 020 |
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|a 1412913748
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| 090 |
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|a 658.412
|b GRO
|e 2006
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| 100 |
1 |
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|a Gronfeldt
|h Svafa
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| 245 |
1 |
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|a Service leadership
|b the quest for competitive advantage
|c Svafa Gronfeldt, Judith Strother
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| 260 |
0 |
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|a Thousand Oaks
|b Sage Publications
|c 2006
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| 300 |
0 |
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|a xiii, 319 p.
|b ill.
|c 26 cm
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| 500 |
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|a Includes bibliographical references and index
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| 650 |
0 |
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|a Customer services
|x Management
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| 700 |
1 |
1 |
|a Strother
|h Judith
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| 852 |
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|a 01
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| 999 |
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|a 0254495
|b KEMENTAH
|d BOOKS
|e Pusat Sumber Kepimpinan
|f Perpustakaan KEMENTAH
|j AVAILABLE
|q GOOD CONDITION
|