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00758cam a2200229 a 4500 |
| 001 |
0000084154 |
| 005 |
20070212090000.0 |
| 040 |
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|a mod
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| 041 |
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|a eng
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| 020 |
0 |
0 |
|a 0471713929
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| 090 |
0 |
0 |
|a 658.802
|b ARU
|e 2005
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| 100 |
1 |
0 |
|a Arussy
|h Lior
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| 245 |
1 |
0 |
|a Passionate and profitable
|b why customer strategies fail and ten steps to do them right
|c Lior Arussy
|
| 260 |
0 |
0 |
|a New Jersey
|b John Wiley & Sons, Inc.
|c 2005
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| 300 |
0 |
0 |
|a xviii, 204 p.
|b ill.
|c 24 cm
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| 500 |
0 |
0 |
|a Includes bibliographical references and index
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| 650 |
0 |
0 |
|a Strategic planning
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| 650 |
0 |
0 |
|a Customer services
|x Management
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| 650 |
0 |
0 |
|a Customer relations
|
| 650 |
0 |
0 |
|a Customer satisfaction
|
| 852 |
0 |
0 |
|a 01
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| 999 |
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|a 0252064
|b KEMENTAH
|d BOOKS
|e Umum
|f Perpustakaan KEMENTAH
|j AVAILABLE
|q GOOD CONDITION
|