APA (7th ed.) Citation

Reichheld. (2001). Loyalty rules: How today's leaders build lasting relationships. Havard Business School Press.

Chicago Style (17th ed.) Citation

Reichheld. Loyalty Rules: How Today's Leaders Build Lasting Relationships. Boston: Havard Business School Press, 2001.

MLA (8th ed.) Citation

Reichheld. Loyalty Rules: How Today's Leaders Build Lasting Relationships. Havard Business School Press, 2001.

Warning: These citations may not always be 100% accurate.