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00724cam a2200217 a 4500 |
| 001 |
0000082229 |
| 005 |
20061207090000.0 |
| 040 |
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|a mod
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| 041 |
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|a eng
|
| 020 |
0 |
0 |
|a 1576754049
|
| 090 |
0 |
0 |
|a 658.812
|b BAR
|e 2004
|
| 100 |
1 |
0 |
|a Barlow
|h Janelle
|y 1943-
|
| 245 |
1 |
0 |
|a Branded customer service
|b the new competitive edge
|c Janelle Barlow and Paul Stewart
|
| 260 |
0 |
0 |
|a San Francisco
|b Berrett-Koehler
|c 2004
|
| 300 |
0 |
0 |
|a xii, 259 p.
|b ill.
|c 24 cm
|
| 500 |
0 |
0 |
|a Includes bibliographical references (p. 243-2445) and index
|
| 650 |
0 |
0 |
|a Customer services
|
| 650 |
0 |
0 |
|a Business names
|
| 650 |
0 |
0 |
|a Brand name products
|
| 700 |
1 |
1 |
|a Stewart
|h Paul
|y 1966-
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| 999 |
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|a 0251414
|b KD Sultan Idris
|d BOOKS
|e Umum
|f Other Branches
|j AVAILABLE
|q GOOD CONDITION
|