Branded customer service the new competitive edge
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
San Francisco
Berrett-Koehler
2004
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| Item Description: | Includes bibliographical references (p. 243-2445) and index |
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| Physical Description: | xii, 259 p. ill. 24 cm |
| ISBN: | 1576754049 |