Dealing with difficult people how to deal with nasty customers, demanding bosses, and annoying co-workers
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| Format: | Book |
| Language: | English |
| Published: |
Buffalo, N.Y.
Firefly Books
2004
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| Edition: | Revised edition |
| Subjects: |
| Item Description: | Includes bibliographical references and index |
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| Physical Description: | viii, 224 p. 23 cm |
| ISBN: | 155297927X |