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20050119090000.0 |
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|a mod
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| 041 |
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|a eng
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| 020 |
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|a 0875843980
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| 090 |
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|a 658.812
|b BAR
|e 2004
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| 100 |
1 |
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|a Barwise
|c Patrick
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| 245 |
1 |
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|a Simply better
|b winning and keeping customers by delivering what matters most
|c Patrick Barwise, Sean Meehan
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| 260 |
0 |
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|a Boston
|b Harvard Business School Press
|c 2004
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| 300 |
0 |
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|a xiv, 216 p.
|b ill.
|c 25 cm
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| 500 |
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|a Includes bibliographical references (p. 197-208) and index
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| 650 |
0 |
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|a Marketing
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| 650 |
0 |
0 |
|a Customer satisfaction
|x Evaluation
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| 700 |
1 |
1 |
|a Meehan
|h Sean
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| 852 |
0 |
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|a 01
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| 999 |
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|a 0238984
|b KEMENTAH
|d BOOKS
|e Umum
|f Perpustakaan KEMENTAH
|j AVAILABLE
|q GOOD CONDITION
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