Managing effectively customer service, continuous improvement, innovation and change
| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Frenchs Forest, N.S.W.
Pearson Education Australia
2002
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| Subjects: |
| Item Description: | Includes bibliographical references and index |
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| Physical Description: | x, 293 p. ill. 25 cm |
| ISBN: | 1740094646 |