Customer satisfaction toolkit for ISO 9001:2000

Customer satisfaction toolkit for ISO 9001:2000

Bibliographic Details
Main Author:	Kessler
Format:	Book
Language:	English
Published:	Milwaukee, Wis. ASQ Quality Press 2003.
Subjects:	Customer services > Quality control. ISO 9000 Series Standards. Consumer satisfaction > Statistical methods. Questionnaires. Quality assurance > Management.

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