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00696cam a2200193 a 4500 |
| 001 |
0000072539 |
| 005 |
20040618090000.0 |
| 040 |
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|a mod
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| 041 |
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|a eng
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| 020 |
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|a 0873891511
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| 090 |
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|a 658.812
|b LAW
|e 1993
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| 100 |
1 |
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|a Lawton
|h Robin L.
|d 1949-
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| 245 |
1 |
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|a Creating a customer-centered culture
|b leadership in quality, innovation, and speed
|c Robin L. Lawton.
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| 260 |
0 |
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|a Milwaukee, Wis.
|b ASQC Quality Press
|c 1993.
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| 300 |
0 |
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|a xix, 177 p.
|b ill.
|c 26 cm.
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| 500 |
0 |
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|a Includes bibliographical references (p. [165]-168) and index.
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| 650 |
0 |
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|a Total quality management.
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| 650 |
0 |
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|a Customer services
|x Quality control.
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| 999 |
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|a 0225985
|b PUSTAKMAR
|d BOOKS
|e Umum
|f PUSTAKMAR
|j AVAILABLE
|q GOOD CONDITION
|