APA (7th ed.) Citation

Lawton. (1993). Creating a customer-centered culture: Leadership in quality, innovation, and speed. ASQC Quality Press.

Chicago Style (17th ed.) Citation

Lawton. Creating a Customer-centered Culture: Leadership in Quality, Innovation, and Speed. Milwaukee, Wis: ASQC Quality Press, 1993.

MLA (8th ed.) Citation

Lawton. Creating a Customer-centered Culture: Leadership in Quality, Innovation, and Speed. ASQC Quality Press, 1993.

Warning: These citations may not always be 100% accurate.