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00708cam a2200217 a 4500 |
| 001 |
0000072134 |
| 005 |
20040330090000.0 |
| 040 |
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|a mod
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| 041 |
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|a eng
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| 020 |
0 |
0 |
|a 0471079774
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| 090 |
0 |
0 |
|a 658.812
|b JAC
|e 2002
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| 100 |
1 |
0 |
|a Jacka
|h Mike J.
|
| 245 |
1 |
0 |
|a Business process mapping
|b improving customer satisfaction
|c Mike J. Jacka, Paulette J. Keller
|
| 260 |
0 |
0 |
|a New York
|b John Wiley & Sons
|c 2002
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| 300 |
0 |
0 |
|a xv, 300p.
|b ill.
|c 24cm
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| 500 |
0 |
0 |
|a Includes bibliographical references and index
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| 650 |
0 |
0 |
|a Consumer satisfaction
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| 650 |
0 |
0 |
|a Reengineering (Management)
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| 650 |
0 |
0 |
|a Customer relations
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| 700 |
1 |
1 |
|a Keller
|h Paulette J.
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| 999 |
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|a 0215531
|b PUSTAKMAR
|d BOOKS
|e Umum
|f PUSTAKMAR
|j AVAILABLE
|q GOOD CONDITION
|