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|a mod
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|a eng
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|a 0071418210
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|a 658.5620151
|b GEO
|e 2003
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1 |
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|a George
|h Mike
|d 1947-
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| 245 |
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|a Lean Six Sigma for service
|b how to use Lean Speed and Six Sigma Quality to improve services and transactions
|c Mike L. George.
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| 260 |
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|a New York
|a London
|b McGraw-Hill
|c 2003.
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| 300 |
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|a xiv, 386 p.
|b ill.
|c 23 cm.
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| 500 |
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|a Includes index.
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| 650 |
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|a Quality control
|x Statistical methods.
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| 650 |
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|a Six Sigma (Quality control standard)
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| 650 |
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|a Service industries
|x Quality control
|x Statistical methods.
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| 852 |
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|a 01
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| 999 |
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|a 0223129
|b KEMENTAH
|d BOOKS
|e Umum
|f Perpustakaan KEMENTAH
|j AVAILABLE
|q GOOD CONDITION
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