Lean Six Sigma for service how to use Lean Speed and Six Sigma Quality to improve services and transactions
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| Format: | Book |
| Language: | English |
| Published: |
New York London
McGraw-Hill
2003.
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| Item Description: | Includes index. |
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| Physical Description: | xiv, 386 p. ill. 23 cm. |
| ISBN: | 0071418210 |