Management meeting and exceeding customer expectations
| Main Author: | |
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| Other Authors: | , |
| Language: | English |
| Published: |
Cincinnati, Ohio :
South-Western/Thomson Learning,
c2002.
|
| Edition: | 7th ed. |
| Subjects: |
| Item Description: | Includes bibliographical references (p. 747-777) and index. |
|---|---|
| Physical Description: | xxviii, 797 p. ill. (some col.) 26 cm. + 1 computer optical disc (4 3/4 in.) |
| ISBN: | 0324027257 |