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| LEADER |
00663cam a2200205 a 4500 |
| 001 |
0000064043 |
| 005 |
20030109090000.0 |
| 040 |
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|a mod
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| 041 |
|
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|a eng
|
| 020 |
0 |
0 |
|a 9835019525
|
| 090 |
0 |
0 |
|a 658.812
|b GER
|
| 100 |
1 |
0 |
|a Gerson
|h Richard F.
|
| 245 |
1 |
0 |
|a Mengukur kepuasan pelanggan
|c Richard E. Gerson
|
| 260 |
0 |
0 |
|a Johor Bahru
|b Penerbitan Pelangi
|c [200?]
|
| 300 |
0 |
0 |
|a 151ms.
|b ill.
|c 20cm
|
| 440 |
0 |
0 |
|a Ke arah pengurusan cemerlang
|
| 650 |
0 |
0 |
|a Consumer satisfaction
|
| 650 |
0 |
0 |
|a Customer services
|x Evaluation
|
| 999 |
|
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|a 0210569
|b PULNORD
|d BOOKS
|e Umum
|f PULNORD
|j AVAILABLE
|q GOOD CONDITION
|
| 999 |
|
|
|a 3000000085
|b KTU
|d BOOKS
|e Hadiah - Umum
|f KTU
|j AVAILABLE
|q GOOD CONDITION
|