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00730cam a2200217 a 4500 |
| 001 |
0000059849 |
| 005 |
19980322090000.0 |
| 040 |
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|a mod
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| 041 |
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|a eng
|
| 020 |
0 |
0 |
|a T000001502
|
| 090 |
0 |
0 |
|a 658.12
|b GAL
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| 100 |
1 |
0 |
|a GALE
|h Bradley T.
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| 245 |
1 |
0 |
|a Managing customer value
|b creating quality and service that customers can see
|c Bradley T. Gale with Robert Chapman Word
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| 260 |
0 |
0 |
|a London
|b ACDC
|c 1994
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| 300 |
0 |
0 |
|a xxii, 424p.
|b ill.
|c 24cm
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| 500 |
0 |
0 |
|a Includes bibliographical references and index
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| 650 |
0 |
0 |
|a Marketing
|x management
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| 650 |
0 |
0 |
|a Quality of problems
|x Evaluation
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| 650 |
0 |
0 |
|a Consumer satisfaction
|x Evaluation
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| 700 |
1 |
1 |
|a WOOD
|h Robert Chapman
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| 999 |
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|a SH0004268
|b IJED
|d BOOKS
|e Umum
|f 4 DIV
|j AVAILABLE
|q GOOD CONDITION
|