APA (7th ed.) Citation

Gillen. (1995). 20 training workshops of customer care: Manual. Gower Pubs.

Chicago Style (17th ed.) Citation

Gillen. 20 Training Workshops of Customer Care: Manual. Aldershot: Gower Pubs, 1995.

MLA (8th ed.) Citation

Gillen. 20 Training Workshops of Customer Care: Manual. Gower Pubs, 1995.

Warning: These citations may not always be 100% accurate.