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20091110090000.0 |
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|a eng
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|a 9837203684
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|a 658.812
|b TSC
|e 1998
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| 100 |
1 |
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|a Tschohl
|h John
|
| 245 |
1 |
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|a Pelanggan adalah raja
|b satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayar
|c John Tschohl
|
| 260 |
0 |
0 |
|a Kuala Lumpur
|b Golden Books Centre
|c 1998
|
| 300 |
0 |
0 |
|a xxviii, 197 p.
|c 23 cm
|
| 650 |
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|a Consumer education
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| 650 |
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|a Customer service
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| 650 |
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|a Consumer satisfaction
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