Monitoring, measuring and managing customer service

Monitoring, measuring and managing customer service

Bibliographic Details
Main Author:	Goodman
Format:	Book
Language:	English
Published:	San Francisco Jossey-Bass 2000
Series:	The Jossey-Bass Business & Management Series
Subjects:	Customer services > Quality control > Handbooks, manuals, etc Customer services > Evalution > Handbooks, manuals, etc Customer services > Management > Handbooks, manuals, etc

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