Monitoring, measuring and managing customer service
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
San Francisco
Jossey-Bass
2000
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| Series: | The Jossey-Bass Business & Management Series
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| Subjects: |
| Physical Description: | xiii, 166p. 24cm |
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| ISBN: | 0787951390 |