APA (7th ed.) Citation

Goodman. (2000). Monitoring, measuring and managing customer service. Jossey-Bass.

Chicago Style (17th ed.) Citation

Goodman. Monitoring, Measuring and Managing Customer Service. San Francisco: Jossey-Bass, 2000.

MLA (8th ed.) Citation

Goodman. Monitoring, Measuring and Managing Customer Service. Jossey-Bass, 2000.

Warning: These citations may not always be 100% accurate.