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|a eng
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|a 0471255424
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|a 658.812
|b BEC
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| 100 |
1 |
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|a Becker
|h Hal
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| 245 |
1 |
0 |
|a At your service
|b calamities, catastrophes, and other curiosities of customer service
|c Hal Becker
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| 260 |
0 |
0 |
|a New York
|b John Wiley & Sons
|c 1998
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| 300 |
0 |
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|a 258p.
|b ill.
|c 23cm
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| 650 |
0 |
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|a Customer relations
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| 650 |
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|a Customer services
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| 852 |
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|a 01
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| 999 |
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|a 0185196
|b KEMENTAH
|d BOOKS
|e Umum
|f Perpustakaan KEMENTAH
|j AVAILABLE
|q GOOD CONDITION
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