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20010611090000.0 |
| 040 |
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|a mod
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| 041 |
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|a eng
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| 020 |
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|a 0814470289
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| 090 |
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|a 858.812
|b BES
|c f
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| 245 |
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|a Best practices in customer service
|c edited by Ron Zemke anf John A. Woods
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| 260 |
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|a New York
|b Amacom
|c 1999
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| 300 |
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|a xxii, 414p.
|b ill.
|c 28cm
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| 500 |
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|a Includes bibliographical references
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| 650 |
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|a Customers services
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| 700 |
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|a Zemke
|h Ron
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| 700 |
1 |
1 |
|a Woods
|h John A
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| 852 |
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|a 01
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| 999 |
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|a 0185589
|b KEMENTAH
|d BOOKS
|e Umum
|f Perpustakaan KEMENTAH
|j AVAILABLE
|q GOOD CONDITION
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