APA (7th ed.) Citation

Hiebeler, Kelly, & Ketteman. (1998). Best practices: Building your business with customer-focused solutions. Arthur Andersen.

Chicago Style (17th ed.) Citation

Hiebeler, Kelly, and Ketteman. Best Practices: Building Your Business with Customer-focused Solutions. London: Arthur Andersen, 1998.

MLA (8th ed.) Citation

Hiebeler, et al. Best Practices: Building Your Business with Customer-focused Solutions. Arthur Andersen, 1998.