APA (7th ed.) Citation

Ross. (2000). Total quality management: Text, cases and reading (3rd ed.). St. Lucie Press.

Chicago Style (17th ed.) Citation

Ross. Total Quality Management: Text, Cases and Reading. 3rd ed. Florida: St. Lucie Press, 2000.

MLA (8th ed.) Citation

Ross. Total Quality Management: Text, Cases and Reading. 3rd ed. St. Lucie Press, 2000.