APA (7th ed.) Citation

Lovelock. (1992). Managing services: Marketing, operations and human resources (2nd ed.). Prentice Hall.

Chicago Style (17th ed.) Citation

Lovelock. Managing Services: Marketing, Operations and Human Resources. 2nd ed. Englewood Cliffs, N.J: Prentice Hall, 1992.

MLA (8th ed.) Citation

Lovelock. Managing Services: Marketing, Operations and Human Resources. 2nd ed. Prentice Hall, 1992.