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|a 007014530X
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|a 658.562
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|e 1984
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|a Crosby
|h Philip B
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|a Quality without tears
|b the art of hassle-free management
|c Philip B. Crosby
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| 260 |
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|a New York
|b McGraw-Hill
|c 1984
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| 300 |
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|a xv, 205 p.
|b ill.
|c 20 cm
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| 500 |
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|a Includes bibliographical references and index
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| 650 |
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