|
|
|
|
| LEADER |
01276cam a2200289 a 4500 |
| 001 |
0000005397 |
| 005 |
20050513090000.0 |
| 040 |
|
|
|a mod
|
| 041 |
|
|
|a eng
|
| 020 |
0 |
0 |
|a 9839156063
|
| 090 |
0 |
0 |
|a 658.562
|b KES
|e 1995
|
| 100 |
1 |
0 |
|a Kessler
|h Sheila
|
| 245 |
1 |
0 |
|a Total quality service
|b a simplified approach to using the Baldrige Award criteria
|c Sheila Kessler
|
| 260 |
0 |
0 |
|a Kuala Lumpur
|b Syarikat First Agency
|c 1995
|
| 300 |
0 |
0 |
|a vii, 161p.
|b ill.
|c 23cm
|
| 500 |
0 |
0 |
|a Includes bibliographical references and index
|
| 504 |
0 |
0 |
|a Bibliography: p. 137-141
|
| 650 |
0 |
0 |
|a Customer service
|
| 650 |
0 |
0 |
|a Quality control
|
| 852 |
0 |
0 |
|a 01
|
| 999 |
|
|
|a 0160969
|b KEMENTAH
|d BOOKS
|e Umum
|f Perpustakaan KEMENTAH
|j WEEDED
|q GOOD CONDITION
|
| 999 |
|
|
|a 0160970
|b KEMENTAH
|d BOOKS
|e Umum
|f Perpustakaan KEMENTAH
|j WEEDED
|q GOOD CONDITION
|
| 999 |
|
|
|a 0165615
|b PULNORD
|d BOOKS
|e Umum
|f PULNORD
|j AVAILABLE
|q GOOD CONDITION
|
| 999 |
|
|
|a 0166000
|b 9 BGD
|d BOOKS
|e Umum
|f 9 BGD
|j AVAILABLE
|q GOOD CONDITION
|
| 999 |
|
|
|a 0166294
|b KD Pelandok
|d BOOKS
|e Umum
|f KD PELANDOK
|j AVAILABLE
|q GOOD CONDITION
|
| 999 |
|
|
|a 0169073
|b MK Pemerintahan Medan Barat TD
|d BOOKS
|e Umum
|f Markas Medan Sg. Besi KL
|j AVAILABLE
|q GOOD CONDITION
|
| 999 |
|
|
|a H0009142
|b KEMENTAH
|d BOOKS
|e Umum
|f Perpustakaan KEMENTAH
|j WEEDING APPROVAL
|q GOOD CONDITION
|