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20181015090000.0 |
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|a mod
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|a eng
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|a 013189630X
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|a 658.812
|b HIN
|e 1994
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| 100 |
1 |
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|a Hinton
|h Tom
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| 245 |
1 |
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|a Customer-focused quality
|b what to do on Monday morning
|c Tom Hinton, Wini Schaeffer
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| 260 |
0 |
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|a New Jersey
|b Prentice Hall
|c 23cm
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| 300 |
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|a xiii, 273 p.
|b ill.
|c 24 cm
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| 504 |
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|a Includes bibliographical references (p. 261-263) and index
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| 650 |
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|a Consemer satisfaction
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| 650 |
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|a Customer service
|x Quality control
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|a Total quality management
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|a 01
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