Service success! lessons from a leader on how to turn around a service business

Service success! lessons from a leader on how to turn around a service business

Bibliographic Details
Main Author:	Kaplan
Other Authors:	Rieser
Format:	Book
Language:	English
Published:	New York John Wiley & Sons 1994
Subjects:	Service industries > Quality control Service industries > Management

Similar Items

Managing services Marketing, operations and hu n resources
by: Lovelock
Published: (1992)

Lean Six Sigma for service how to use Lean Speed and Six Sigma Quality to improve services and transactions
by: George 1947-
Published: (2003)

Delivering quality service balancing customer perceptions and expectations
by: Zeithaml
Published: (1990)

Managing service quality (vol. III
Published: (1997)

A customer perception and satisfaction survey for a fresh ration supply system by royal service corps
by: Muhamad Fadzly Bin Abd Kadir
Published: (2008)

Best practices building your business with customer-focused solutions
by: Hiebeler
Published: (1998)

Services marketing managing the service value chain
by: Bruhn
Published: (2006)

Service operations management improving service delivery
by: Johnston
Published: (2005)

A business week guide the quality imperative the editors of business week
Published: (1994)

Service operations management
by: Schmenner, Roger W.
Published: (1995)

Service management and operations
Published: (2000)

Service management and operations
Published: (2000)

Living service how to deliver the service of the future today
by: Silvester
Published: (2008)

Managing services marketing, operations and human resources
by: Lovelock
Published: (1988)

Quality in action 93 lessons in leadership, participation, and measurement
by: Townsend
Published: (1992)

Principles of quality costs principles, implementations and use
by: Campanella
Published: (1999)

The impact of preceived service quality on the client satisfaction a study of pay management service at Malaysian Armed Forces pay corps
by: Nordin bin Awang
Published: (2017)

Managing services marketing, operations and human resources
Published: (1992)

Factor influence service quality at hotel in Kuala Terengganu /Caroline Anak Francis & Ireine Anak Steward Maurice
by: Francis, Caroline, et al.
Published: (2018)

The service management course cases and readings
by: Sasser
Published: (1991)

Total quality service a simplified approach to using the Baldrige Award criteria
by: Kessler
Published: (1995)

Winning the service game
by: Schneider, Benjamin
Published: (1995)

'A study on the service performance of "on-call-maintenance services" by DiGiCITY (M) Sdn Bhd.' / Mohd Izral Mohd Nazir
by: Mohd Nazir, Mohd Izral
Published: (2002)

The essential Deming leadership principles from the father of total quality management
by: Deming William Edwards
Published: (2013)

Cases in total quality management manufacturing and services
by: Heizer
Published: (1998)

Monitoring, measuring and managing customer service
by: Goodman
Published: (2000)

The service focus developing winning game plans for service companies
by: Shaw John Clark 1933-
Published: (1990)

Continuous improvement frontline management learning guide
by: Green
Published: (2006)

Quality a critical introduction
by: Beckford
Published: (1998)

The essence of services marketing
by: Payne
Published: (1993)

Customer satisfaction towards service quality of Army Transport (B vehicle)
by: Hazmy bin Hassan
Published: (2018)

The power of six sigma an inspiring tale of how six sigma is transforming the way we work
by: Chowdhury
Published: (2001)

Customer satisfaction towards fast food restaurant: a focus on RASAMAS Restaurant / Anin Zabidah Idris
by: Idris, Anin Zabidah
Published: (2010)

Food hygiene awareness among food handlers at night market / Puteri Anis Mazreen Zakaria dan Farah Natasya Ishak
by: Zakaria, Puteri Anis Mazreen, et al.
Published: (2017)

How to design and deliver quality service training
by: Newby
Published: (1992)

Creating a customer-centered culture leadership in quality, innovation, and speed
by: Lawton 1949-
Published: (1993)

Gemba kaizen a commonsense, law-cost approach to management
by: Imai
Published: (1997)

At Your Service? : The Promise of Services-Led Development
by: Nayyar, Gaurav, et al.
Published: (2021)

Trade and investment in services in the Asia-Pacific Region
Published: (1988)

Project management success stories lessons of project leaders
by: Laufer
Published: (2000)

Cannot write session to /tmp/vufind_sessions/sess_djd1hord3osfasl9hq6v0h3d6i