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|a 0131386034
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|a 658.562
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|e 1994
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|a Gitlow
|h Howard S.
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|a Total quality management in action
|c Howard S. Gitlow, Shelly J.Gitlow
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|a Englewood Cliffs, N.J.
|b PTR Prentice Hall
|c 1994
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|a x,266 p.
|b ill
|c 24 cm
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|a Total quality management
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|b KD Malaya
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